Advice and support

Familia offers a low threshold advice service for intercultural couples and families in different kinds of life situations. With us, couples and families can for example discuss about their strengths, plan and organize their daily life, or work on challenging situations or changes they wish to make in their relationship.

Familia's advice service is not a therapy but a short-term guidance, online or on the phone, and is free of charge. In case of a crisis situation, we will redirect you towards other professional services. You can book an appointment with us via our contact form.

Familia info service offers information, support and advice via email neuvonta@familiary.fi

Lisätietoa ja muita palveluita

FAMILIA INFO

Familia Info is an information, support and advice service for intercultural families. At Familia Info, you can receive support, free of charge, in Finnish and English. You can for example ask us questions about intercultural families and couples' life, administration (residence permits, citizenship, Kela, TE) or for example public service and organizations.

You can contact us by email at neuvonta@familiary.fi
N.B! The phone service is not currently in use.

Eron ensiapupisteet (Helsinki and Espoo) - divorce first help

The divorce first aid services are run by the the City of Helsinki and the City of Espoo. They offer help and advice regarding divorce, family life during and after a divorce, specific questions related to divorced families and children related topics.

HELSINKI

By phone: 09 31043447.
In person every Wednesday, 15.30–18.00.
More information (in Finnish)

ESPOO

Canceled for now (Iso Omena), due to the pandemic.
By phone: 046 877 3267 every Monday, 15.00−18.00.
More information

OTHER CITIES

apueroon.fi

Daycare and education guidance

When settling in to a new country, families have many questions and concerns:

When and how do I apply for daycare?
What are playgroup clubs?
Where can my child study in different languages?
What do kids study in preparatory education?
What is Wilma and how do I use it?

The city of Helsinki has now launched a new advisory service for international families, answering questions about local schools, daycare and education services.
It offers customer support by phone, face-to-face (following the current COVID restrictions and guidelines) and via e-mail. The service helps families who have recently settled in Helsinki or who are planning to relocate to the Finnish capital.

The service advises customers about Finnish education from early childhood up to the later school years. Customers can ask about the application processes for daycare and schools. Information is given about upper secondary education and study paths. Families with small children can find out about playgrounds, playgroup club activities and daycare options.

The advice line is open on Monday and Wednesday afternoons 14.00–17.00 on 09-310 33444. Outside these times, families can send their queries or book an appointment via email. Customer service is available both in Finnish and in English.

Familia is proud to cooperate with the City of Helsinki on this new guidance project. If you would like to receive this guidance in French or Spanish, feel free to be in touch with us and we will assist you!